Best routes by request type
- Product overview, onboarding, or commercial discussions: use Get Started.
- API and webhook implementation questions: start with Docs and Developers.
- Account-specific operational issues: use the authenticated business dashboard path.
- Security-sensitive issues: provide enough detail for safe reproduction and avoid disruptive testing.
Response expectations
Response time depends on the nature of the request and whether the issue is tied to an authenticated account, production operations, or a general pre-sales question.
The clearer your request, the faster it can be routed. Include environment, business context, and the action you were trying to perform.